If you have hardware issues or software issues
Your SQRL-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of NINETY (90) DAYS from the date your product ships (“Warranty Period”) when used in accordance with SQRL`s user manuals and recommendations. Under this warranty, you will be able to direct your claims to SQRL even in situations where you purchased the SQRL Product from a third party. If a defect arises during the Warranty Period, SQRL, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces, or (3) refund the original purchase price. This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.
SQRL does not warrant, represent or undertake that it will be able to repair or replace any Product under this warranty without risk to and / or loss of information and / or data stored on the Product. In no event shall SQRL be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by SQRL’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.
Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.
To obtain warranty service, contact SQRL using the information described at http://squirrelsresearch.com. Proof of purchase may be required to verify eligibility. SQRL or its successors in title is the warrantor.